The CMTO's complaints and appeals policy and procedure ensures that fair and equitable processes are implemented for any complaints or appeals against the CMTO. Students are able to submit a formal complaint to the CMTO relating to any concern they may have in relation to their training (such as academic or attendance record decisions) should they feel a person has acted inappropriately or treated someone unfairly, etc.
All complaints are handled with confidence and are reviewed by the CMTO's CEO. A student may also appeal a decision made by the CMTO in regards to an assessment outcome. Where a student feels they have been unfairly judged and assessed on a specified task, project or assessment, they may have the assessment reviewed by submitting an appeal form. Students must provide supporting evidence or explanations as to why they feel an assessment is unfair and why they should be given further opportunity to be assessed.