V1.5 April 2021/Review Dec 2023
CMTO Code of Conduct
The CMTO is committed to the delivery of fair, reasonable, and ethical dealings in all of its contact with students, employees, board members and others including:
- Client information
- Complaints and appeals
- Fee structure
- Access and equity
- Workplace health & safety
CMTO Employee Responsibilities
All CMTO employees are required to uphold the following standards of behaviour and practice in undertaking their role with CMTO:
- Perform any duties associated with their position in a diligent, competent, and honest manner, consistent with the values of the organisation
- Treat others with respect and courtesy, act fairly and equitably, respecting diversity in the environment which they work in
- Prevent and respond to unlawful discrimination against other employees, students, clients, and stakeholders
- Use equipment, facilities, and funds for the primary purpose of undertaking organisational duties
- Maintain confidentiality of private organisation and personal client information obtained during course of employment and other formal engagement with the organisation
- Agree that CMTO retains the Intellectual Property rights of all materials of whatever nature, created or utilised in the performance of your role. All materials shall remain the sole and complete property of the CMTO.
- Acknowledge that as an employee you cannot act as a representative of the CMTO to the media without the express permission from the CMTO CEO.
- Maintain organisation and personal records in accordance with legislative and organisational policy requirements
- Understand and comply with organisation policies and procedures
- Manage conflicts of interest in accordance with organisation policies and procedures
- Perform duties in a safe and competent manner in accordance with organisational workplace health and safety policies and procedures, and relevant workplace health and safety legislation
- Act in preventing, identifying, and responding to workplace health and safety risks
- Ensure you have a current working with children in the state where the training activity is taking place check when you are working closely with students under 18.
- Report any child safety issues to CMTO management
CMTO Trainer Responsibilities
In addition to their responsibilities as employees, all trainers are required to meet the rights of participants in CMTO courses and programs:
- Treat students with respect and dignity
- Provide a healthy and safe learning environment
- Ensure that students under 18 are not placed in any situation that could cause them harm.
- If a trainer considers that a child is at urgent risk of harm they should report it to 000.
- A trainer could consider voluntary reporting to the Child Protection Helpline on 132 111. If in doubt the trainer should refer to the CMTO Training Manager.
- Recognise particular needs and circumstances of students, including:
- ethnic background
- cultural and religious practices
- Special needs and disabilities
- Allow access to student records on student’s request
- Give opportunity for feedback on services provided
- Allow access to the CMTO’s complaints process
- Ensure you have a current working with children check when working students who are under 18.
CMTO Board Member Responsibilities
In addition to the employee responsibilities above, all members of CMTO board are required to:
- Act with honesty, fairness, integrity and in the best interests of the organisation
- Use a duty of care, diligence in fulfilling the functions of the organisation
- Preserve and enhance the good reputation of the organisation and not engage in conduct likely to bring discredit upon the organisation
- Act ethically in their approach to business decisions
- Treat all employees, stakeholders, suppliers, funders, competitors, and colleagues with respect and courtesy
- Ensure that confidential information relating to the organisation and its employees, suppliers, and funders is not disclosed to third parties without the consent of the organisation
CMTO Student Responsibilities
As a condition of entry into the CMTO’s courses, participants are expected to:
- Respect the rights of others
- Promote an effective online and face to face learning environment through good personal behaviour
- Be aware of their own and others health and safety in the learning environment.
- Report any concerns about your or fellow students’ health, safety and welfare to the CMTO staff
- Encourage equal opportunity