For the full POLPRO 34 Submitting Assessments Policy and Procedure click here

Policy / Procedure

Submission of Student Assessment Work


This policy/procedure supports Standards for Registered Training Organisations 2015 in providing a process for submission of assessment work and appeals to be heard and actioned.


Rules of Evidence

    • Assessments are conducted ensuring compliance with the Rules of Evidence (ROE) as prescribed in the Standards for RTOs 2015.

Below is an excerpt from the Standards for RTOs 2015 (Table 1.8-2):

  1. Validity - The assessor is assured that the learner has the skills, knowledge, and attributes as described in the module or unit of competency and associated assessment requirements.
  2. Sufficiency - The assessor is assured that the quality, quantity, and relevance of the assessment evidence enables a judgement to be made of a learner’s competency.
  3. Authenticity - The assessor is assured that the evidence presented for assessment is the learner’s own work.
  4. Currency - The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.

Assessment Submissions

    • All assessments submitted must include a completed assessment cover sheet, for learner identification and disclaimer purposes.
    • All assessment submission dates are included in the course training timetable.
    • A date for final submissions is included in the timetable. This date is the last day that any assessments can be submitted.
    • Students failing to submit by the final assessment date will be found Not Yet Competent unless they have requested an extension.
    • Students requesting an extension of the final assessment submission date must do so in writing to their trainer/assessor, including the reason for the request and providing evidence where possible. The request must be lodged prior to the assessment task due date. The request is forwarded to the CMTO Training Manager for consideration. Approval must be retained by the student and attached to the assignment upon submission.
    • All assessment tasks submitted in a Language Other Than English (LOTE) will either be assessed by a LOTE speaking instructor or translated as required.
      • In the instance where student work needs to be translated for moderation or assessment purposes, then a single translator as approved by CMTO will be utilised for the assessment task.
      • The testamur will document the languages of instruction and the transcript will indicate that the student has undertaken their studies through a course that has been 'bilingually delivered in English and [name of LOTE]'
    • Students are allowed to resubmit assessments twice for each unit before a fee is incurred. All requests for resubmission must be made to the relevant assessor before the final assessment session of the course.
    • If the student fails to resubmit, the CMTO will request the evidence in writing a total of two times.
    • Following two written requests for the student to submit outstanding evidence, the CMTO may issue FORM 106 (Judgement of Competency Statement) requesting the student to verify the CMTO Trainer Manager’s judgement of Not Yet Competent.
    • Should the student fail to respond to this request within seven (7) days, they will be marked Not Yet Competent for the units of competency requiring further evidence.

Assessment appeals

    • Where a student wishes to appeal an assessment decision, they must notify their assessor within five (5) working days of receiving their assessment decision. The assessor will re-assess the assignment and provide written advice as to the new assessment outcome.
    • If the complainant is not satisfied, the Five (5) Step Procedure outlined in in POLPRO 4 Complaints and Appeals Policy and Procedure will be followed, commencing at Step Three.

External Appeals

    • If a student is still dissatisfied with the decision of the CMTO, a student may wish to refer the matter to an external independent/third party mediator, such as:

The National Training Complaints Hotline
ph. 13 38 73

The Resolution Institute (pro bono mediation services to CBAA members)
ph. 1800 651 650

  • Where a decision or outcome is in favour of the complainant, the CMTO shall follow the required action and recommendation from the third-party mediator to satisfy the complainant’s appeal, as soon as practicable.


Complaints can be made directly to ASQA.

Further information about this can be found on the ASQA website:

NSW Smart and Skilled

In the case of complainants enrolled in courses funded by the NSW Smart and Skilled Program, complainants have a right to take unresolved matters to the NSW Department of Education and Communities Consumer Protection Unit for Complainants.

They can do so at:

or by emailing

or by phoning 1300 772 104

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